FAQ

Normally asked questions

Does my BC Care Card cover the exam fee?

MSP covers the exam fee for patients under age 19 and 65 years to older. For ages 19-64, your exam fee will be partially covered if you have certain eye diseases or health conditions (ex. diabetes, high blood pressure, etc.). Eye emergencies and injuries may be covered by MSP. If you are a new patient, a comprehensive eye exam is required.  For more information on MSP coverage, please call our office at 604-821-0202.

Does my extended health care cover the exam fee?

We direct bill most extended health care insurances. It is your own responsibility to check your coverage before your appointment. Please bring your extended health care card with information on the policy number and member ID to your appointment

Which languages do the doctors speak?

We speak English, Cantonese and Mandarin.

At what age should my child start getting an eye exam?

Optometrists recommend children getting an eye exam at 6 months of age to ensure their eye health and vision is developing properly.

Do I need a referral to see an optometrist?

No, referrals are not necessary. A routine eye exam should be part of everyone aged 6 months and older to ensure your eyes are healthy.

Can I walk in without an appointment?

All visits are by appointment only. Our schedules are very busy and we are highly unlikely able to accommodate walk-ins. You will be rescheduled to another time if you walk in without an appointment.

What happens if I am late or miss an appointment?

Late arrivals and no-shows are taken very seriously. If you are running late, please call our clinic in advance. Patients who no show will be charged a no-show fee.

Will I get my contact lens prescription after my eye exam?

A comprehensive eye exam does not include a contact lens exam. You will be required to perform a contact lens fitting and a separate fee is charged for this service. Alternatively, you can bring your glasses prescription to an optical store with a licensed contact lens fitter to get your contact lenses. 

How do I get to your clinic?

If you drive, please park your car at the P4 level. We share the parking lot with Aberdeen Centre. At P4 level, walk through the “ABERDEEN SQUARE” entrance. Our clinic is directly next to the parking lot entrance on the 3rd floor.

If you take transit, our clinic is on the same platform as the Aberdeen Station Canada Line on the 3rd floor.